Shipping policy
This document sets out the shipping policy that applies to customers that make a purchase at naltolitea@gmail.com. If you have any questions, please contact our customer service team on 6003-027650 or naltolitea@gmail.com
Shipping Options & Delivery Costs
We offer the following shipping options – you will be asked to select a shipping method at checkout.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day. All orders placed after 2 PM will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Time
Standard shipping time within India is 3-6 business days. The shipping to delivery duration can be reduced according to the shipping platform and service chosen.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website, as these fees can sometimes be significant and we are unable to calculate them for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase – please read our Refund and Return Policy for detailed information about our processes.